Background
We have been providing a key client with comprehensive services in collecting, translating, and organizing recall information for the automotive and consumer product industries across major countries and regions worldwide. Recently, this cooperation has expanded to the food sector, further broadening the scope and raising the requirements for professionalism and timeliness. While the client’s name remains confidential, we can introduce the service model and the value of our cooperation.
Services Provided
1. Information Collection and Management
- Established monitoring and collection mechanisms targeting regulatory agencies, press releases, and official databases in multiple countries.
- Regularly collected the latest recall announcements and reports according to the client’s needs.
2. Multilingual Translation and Localization
- Translated recall information from multiple languages—including English, German, Japanese, Korean, and Russian—into Chinese, ensuring accuracy and consistency.
- Applied translation memories and terminology databases to maintain uniformity and improve efficiency.
- Leveraged machine translation with human post-editing (MTPE) in selected cases to speed up turnaround while safeguarding quality.
3. Technical Support and Publishing
- Converted different file formats into a unified structure to ensure seamless integration on the client’s platform.
- Guaranteed a 24-hour turnaround for urgent recall updates, meeting the client’s high demand for timely information disclosure.
Challenges
- Strict Timeliness: Recall information is closely tied to consumer safety, requiring completion of multilingual collection, translation, and publishing within a very short timeframe.
- High Professionalism: Involves specialized terminology in automotive, consumer products, and food industries, requiring translators with strong industry expertise.
- Multilingual Coverage: Managing large volumes of information from multiple languages and sources requires extensive translation capacity and resource coordination.
- Flexible Adjustments: High accuracy and strict requirements from the client often demand multiple revisions and quick responses.
- Varied Content Formats: Recall information is released in different formats—such as web pages, PDFs, spreadsheets, and press releases—necessitating automated collection and conversion tools for standardized processing.
Significance
This service enables the client to achieve fast and transparent communication of global recall information, while also providing greater consumer safety assurance in China and other markets. Through our professional translation and localization support, the client can:
- Efficiently track global recall trends;
- Ensure compliance with both domestic and international regulatory disclosure requirements;
- Strengthen brand credibility and reinforce their commitment to social responsibility.
This project demonstrates the strategic value of language services in globalization: not only as a tool for cross-language communication but also as an essential enabler for enterprises to fulfill social responsibility and enhance their international reputation.